Have a question?

holler@weezietowels.com
Text: 912-400-0340

Our hours are Monday - Friday, 9AM - 6PM EST, and we'll always do our best to respond promptly if you contact us outside of them!

Product

Weezie has spent years researching, testing and designing the perfect bath towel. First, we start with the best materials. Our towels are made from 100% organic long-staple cotton. Long-staple cotton is more durable and absorbent than regular cotton: length=strength and strength=a longer lasting towel. Second, our towels are woven using an innovative technology that spins the cotton fibers with air. By trapping air within each fiber we have increased the absorbency properties as well as the softness and fluffiness of the towel.

We have taken careful consideration when determining the weight of the towel. Weezie washcloths and hand towels are 500gsm (grams per square meter) and our bath towels and bath sheets are 650gsm (grams per square meter). Our bath towels and bath sheets are hefty, but not so heavy they’ll weigh you down.

Last but not least, Weezie towels are easy on the eyes. We have elevated the design of the standard towel by rounding the corners and adding a sleek piped edge. We have also included a discreet hook to help with faster drying.

100% organic long-staple cotton—the good stuff! Our piping is also 100% cotton.

Our towels are made in a family owned and operated factory in Portugal. All customization is done from our headquarters in Savannah, GA.

Our towels are OEKO-TEX® certified. OEKO-TEX® is the international 3rd party certification devoted to testing and approving textiles for dangerous chemicals. They’ve gone above and beyond the legal requirements to ensure that textiles earning their label are at the forefront of safety. This means our products have been put through extensive testing to ensure that the cotton has not been unnecessarily treated with harmful chemicals like pesticides and lead.

Our towels are woven with an innovative technology that spins cotton fibers with air. The result? Towels that are super soft & fluffy, but still lightweight.

Our towels are as absorbent as they come—they can absorb a liter of water in seconds! Say goodbye to sopping wet bathroom floors.

Yes! Usually, soft towels shed fuzz. Our towels shed up to 4x less than traditional towels. Rest assured, purchasing Weezie towels will not leave you wheezing, even for those asthmatics out there 😉

Shedding is to be expected! As soon as you wash your towels once, linting will be at an all time low. 

Washcloth is 13x13 inches, hand towel is 20x30 inches, bath towel is 30x58 inches, bath sheet is 40x70 inches and beach towel is 38x70 inches.

This is totally based on size and personal preference. Our bath towel is larger than average, so even if other towels have always felt a bit snug or short on you, our bath towel still may do the trick! If you like to snuggle up in your towel like a blanket, the bath sheet is for you. 

We recommend dipping your toe in the water with our starter pack, which is perfect for 1 adult. Our starter pack includes 4 bath towels and 2 hand towels at a 15% discount to regular pricing. Live with someone? We recommend 2 starter packs. 

See our size chart here.

We cut the proportions thoughtfully for a cozy, lighter fit, so you feel wrapped up but not weighed down. See our size chart here.

Our robes are currently sized for women only. Hold tight, Men - your robes are coming soon!

Our robes are made from the same high quality 100% organic long staple cotton as our bath towels but are a lighter weight. They’re still just as soft and absorbent, but won’t weigh you down!

If you don’t see the answer to your question here, email us at holler@weezietowels.com or text us at 912-400-0340.

Towel Care

We recommend washing every 3–5 uses.

We recommend washing your towels together (and alone, with no other items!) in cold water and tumble drying them on low. This is the most important thing when caring for your towels. Never use fabric softeners, as that will change the absorption properties of the towels. That’s okay because Weezie towels get softer and fluffier with every wash! Always avoid using bleach.

Mistakes happen. If you do use fabric softener, add a 1/2 cup of white vinegar to your next wash cycle to soften your towels.

We are so glad you asked! Use the hook for hanging while your towel is in use. This will give the towel the most air circulation while still keeping your bathroom tidy. We like to reserve the display rack for fresh towels only.

There is nothing worse than a musty smelling towel. We hate to be the bearer of bad news, but that means its time for some new towels. Luckily, Weezie towels are quick drying and are hard to mildew if taken care of properly!

Not to worry! A certain amount of pulling is expected with all super plush towels. Give that thread a little snip snip and the towel is as good as new! You’ll never know it was there.

The telltale sign a towel needs to be replaced is that musty smell or when it has lost its fluffy, absorbent qualities. High quality towels should last 1–2 years depending on usage and proper care.

Our products are not pre-shrunk, Since our towels are made from 100% cotton, a natural fiber, some shrinkage (approximately 5%) is to be expected. Following our towel care instructions helps to reduce shrinkage. 

Embroidery

You do you! We created Weezie because we want everyone to be able to design a towel that reflects their own personal style. Want some inspiration? Check out our embroidery guide.

We got you! It depends on the style of embroidery you choose, so check out our embroidery guide.

We're happy to help with your questions about custom orders. Send us an email at holler@weezietowels.com with your request, and we will get back to you as soon as possible.

 - Washcloth - For all fonts with the exception of River and Tybee, the center of the design is 3.25 inches from the bottom of the washcloth. We place the River and Tybee fonts according to the baseline of the font, which is 2.25 inches from the bottom of the washcloth.

- Hand Towel - For all fonts with the exception of River and Tybee, the center of the design is 4.75 inches from the bottom of the hand towel. We place the River and Tybee fonts according to the baseline of the font, which is 3.25 inches from the bottom of the hand towel.

- Bath Towel - For all fonts with the exception of River and Tybee, the center of the design is 6.5 inches from the bottom of the bath towel. We place the River and Tybee fonts according to the baseline of the font, which is 4.25 inches from the bottom of the bath towel.

- Bath Sheet- For all fonts with the exception of River and Tybee, the center of the design is 8 inches from the bottom of the bath sheet. We place the River and Tybee fonts according to the baseline of the font, which is 5.25 inches from the bottom of the bath sheet.  

- Beach Towel - For all fonts, the embroidery is placed in the left corner of the beach towel.

- Washcloth - 2.5 inches on a 13 x 13 inch towel

- Hand towel - 3.5 inches on a 20 x 30 inch towel

- Bath towel - 5 inches on a 30 x 58 inch towel

- Bath sheet - 6 inches on a 40 x 70 inch towel

Embroidery is placed on the left breast of the robe.

Gifting

Whether for a holiday, wedding, graduation, or birthday, Weezie makes a great gift! We recommend the Weezie starter pack of 4 bath towels and 2 hand towels. Not looking to spend that much? We recommend two bath towels or two hand towels. Not sure what to get them? Let them design their perfect set by purchasing a gift card

Oh no! We hate to hear that. If the products were customized or used, unfortunately we cannot accept the return. If the order is non-customized and hasn’t been used, we will gladly accept the return. Visit our returns page or email us at holler@weezietowels.com with details and we will process your request.

Yes! We offer gift cards starting at $50. 

If you received an electronic gift card, just click the REDEEM GIFT CARD link in the email. Create a new account or log in and enter the code from your email. If you received a physical gift card, enter the info on your card at checkout!

We’d love to help you with your order! Contact us at holler@weezietowels.com and we’ll get back to you right away.

Yes! You have the option to add gift wrap for $10 at checkout - no matter the order size! Weezie wrapping includes our signature dustbag(s) and tissue paper for the perfect presentation.

Order

Please email us at holler@weezietowels.com as soon as possible if you would like to cancel or change your order. We’ll do our best! However, after your embroidered orders have begun production, we are not able to process cancellations or changes.

You can view order status on your Account page, which will be updated as soon as you are charged and again once your order ships. You can also email holler@weezietowels.com!

Sorry about that! Sometimes, the carrier takes a few business days to register your shipment status. If your tracking number isn’t working, please reach out to us at holler@weezietowels.com and we will get to the bottom of it!

We accept all major credit cards including Visa, MasterCard, American Express and Discover. You can also pay using Paypal, Google Pay, QuadPay or Weezie gift cards. Please note, with the exception of gift cards, we can only accept one form of payment per order.

Shipping

We ship to all 50 states in the US and Puerto Rico.

We have several shipping options to choose from, because sometimes you can wait and sometimes you can’t: Standard (5-7 business days) $10 or FREE if you spend $200, Expedited (3–4 business days) $15, and Rush (1–2 business days) $35. However, these options may change during high volume order times and holidays.

Please allow 1 business day for us to receive and process your non-custom order before shipping. Please allow 3 weeks for us to receive and process your custom order before shipping.

We offer free shipping on your first order (just sign up for our newsletter!) as well as on all orders over $200. 

We would love nothing more than to offer free shipping on all orders! Unfortunately, because we are a start up, we can’t afford to cover shipping costs at this time. We hope to change this in the future as soon as we scale.

Non-custom orders typically process and ship within 1 business day. Custom orders usually process within 3 weeks. Please note, holidays and sales may alter this timeframe.

As soon as your order ships you’ll receive a shipment notification email with a tracking number.  We may split your order into several boxes or bags, depending on the order size. 

YAY—it’s almost Weezie time!

If your order is shipping to an incorrect address, please email holler@weezietowels.com as soon as possible.

Returns

Weezie accepts returns for all non-used and non-customized purchases. Unfortunately, we cannot accept returns on used or customized purchases. All returns must be processed within 30 days of receiving the order. Please visit our returns page here or email holler@weezietowels.com with your order number (found on your order confirmation email) to initiate a return or exchange.

Sadly, we do not and will have to deduct the cost of shipping from your return or exchange.

Your refund should appear on your statement within 10 business days.

No worries! Just visit our returns page here.

Unfortunately, gift cards are not refundable. Might we suggest re-gifting?

Other

Please email press@weezietowels.com.

Yes! We want to make it easier for our interior designer friends to recommend Weezie to their clients, so we’re offering a discount off all Weezie.com orders upon acceptance into our Interior Designer Program. 

By joining the Weezie Interior Design Program, you are agreeing to post 4 photos of of Weezie on your business Instagram throughout the year.

If you agree to these terms, please email designers@weezietowels.com and include the following in your submission:

- Business License, membership to design organization, or Interior Design Certification

- Expected # of towels ordered per year

- Link to website and/or social channel.

Once you have been approved for the program, you will receive a discount code that can be used for 1 year. The discount code will be renewed each year once all 4 social posts have been confirmed. 

We do not currently sell through retailers.