FAQ

Orders

• What methods of payment do you accept?

  We accept all major credit cards including Visa, MasterCard, American Express and Discover. You can also pay using ShopPay, PayPal, or Weezie gift cards. Please note, with the exception of gift cards, we can only accept one form of payment per order.

• How can I cancel or update my order?

  Unfortunately orders cannot be changed after they are placed. However, please email us at [email protected] as soon as possible if you would like to cancel your order. We will do our best to catch it before it is in production!

• How can I check my order status?

  You can view order status on your Account page, which will be updated as soon as you are charged and again once your order ships. Non-embroidered orders typically ship within 1-2 business days. Custom embroidered orders take additional time to process before shipping. Please note, processing timelines may be longer during higher volume seasons (like Mother’s Day, Black Friday, and other holidays).

  
  

  If you believe that your order should’ve shipped and it’s still showing as unfulfilled, you can email us at [email protected]. We’ll do all we can to help!

• My order status says “Unfulfilled” when I log into my account. What does that mean?

  “Unfulfilled” means we’ve received your order and we’re hard at work, but it hasn’t shipped from our warehouse yet! Once your order is complete and on its way to you, that status will change to read “Fulfilled” (and you’ll also have a shipping confirmation with tracking info in your inbox).

Shipping

• I'm having problems with the carrier tracking info.

  Sorry about that! Sometimes, the carrier takes a few business days to register your shipment status.
  
  To best help you, please wait 48 hours before reaching out if your package is marked "delivered" but you haven't received it yet. Sometimes, the carriers will prematurely update the status! If your tracking number isn’t working, please reach out to us at [email protected] and we will get to the bottom of it.

• Where do you ship?

  We ship to all 50 states in the US and Puerto Rico.

• What are the shipping options?

  Our latest lead times are listed at checkout! Not ready to place an order? Email or chat us and we'll be happy to assist!

  Please note: shipping to a P.O. Box or APO/FPO/DPO address may cause delays.

• What carriers do you use?

  We generally ship via Fedex or USPS. If you are unable to receive one of these carriers, please let us know ASAP by emailing [email protected].

• Do you offer free shipping?

  We offer free shipping on all orders over $225!

• How do I know when my order has shipped?

  As soon as your order ships you’ll receive a shipment notification email with a tracking number.  We may split your order into several boxes or bags, depending on the order size.

• Can the in-stock item(s) in my order ship before the backordered item(s) in my order?

  Sadly, we aren’t able to split orders so that the in-stock item(s) ship before any backordered items. Everything in your order will ship together within the lead time quoted at checkout. If your order contains backordered item(s) but you need your in-stock item(s) sooner, we recommend placing a separate order for those so that what’s in stock can be shipped ASAP.

• How can I edit my shipping address?

  If your order is shipping to an incorrect address, please email [email protected] as soon as possible. We’ll do our best to have it corrected!
  

Returns

• What’s your return policy?

  Weezie accepts returns for non-customized items that haven’t been used or laundered within 30 days from your order's ship date. We cannot accept returns on used items or customized purchases. Discounted items purchased during our Birthday Sale can be returned for store credit or exchange only. Other restrictions may apply for special promotions.

  
  

  We are unable to offer free returns at this time, so a flat rate of $10 for U.S orders and $15 for International orders will be deducted from your refund for the return.

  
  

• How do I return or exchange a gift?

  We accept gift returns and exchanges for store credit as long as the product is non-customized, unused, and hasn’t been laundered. To start a gift exchange, click “Returning or exchanging a gift” on our returns portal here (don’t worry, the gift giver won’t be notified!). 

  
  

  From there, we’ll send you a prepaid return label so you can mail the product back to us. Once we receive the items for return, you’ll be sent store credit via e-gift card to your personal email. You can then apply this credit to a Weezie product of your choosing via our website!

• I’d like to exchange my non-embroidered Weezie for something custom embroidered.

  We are unable to exchange non-embroidered product for embroidered product (even if it’s the same item!). Instead, you can return the non-embroidered item(s) for a refund via store credit or your original payment method, and then place a new order for the item(s) with your desired custom embroidery details through our website.

  
  

  You can start your return here. When you select your refund method, select either “Original Payment Method” or “Store Credit” rather than “Exchange”. You’ll be sent a return label via email to use to ship your item(s) back to us. Once we receive them, you’ll be issued your refund or credit and you can place your new order with customization from there.

• Can I return a gift card?

  Unfortunately, gift cards are not refundable. Might we suggest re-gifting?

Product Information

Bath Towels

• What are your bath towels made out of?

  100% organic long-staple cotton—the good stuff!
  All of our bath towels are made by a third-generation, family owned & operated factory in Portugal.

• What certifications do your products have?

  Most of our bath products are OEKO-TEX® certified. OEKO-TEX® is the international 3rd party certification devoted to testing and approving textiles for dangerous chemicals. They’ve gone above and beyond the legal requirements to ensure that textiles earning their label are at the forefront of safety, which means we’ve put our products through extensive testing to ensure that the cotton has not been unnecessarily treated with harmful chemicals like pesticides and lead.

• Are your towels hypoallergenic?

  Yes! Usually, soft towels shed fuzz. Our towels shed up to 4x less than traditional towels. Rest assured.

• Why are these towels so much better than others? Hit me with the details.

  Weezie has spent years researching, testing and designing the perfect towel. First, we start with the best materials. Our towels are made from 100% long-staple cotton. Long-staple cotton is more durable and absorbent than regular cotton: length=strength and strength=a longer lasting towel. Second, our towels are woven using an innovative technology that spins the cotton fibers with air. By trapping air within each fiber we have increased the absorbency properties as well as the softness and fluffiness of the towel. Not to mention, they are hypoallergenic AND low linting.

  
  

  Last but not least, Weezie towels are easy on the eyes. We have elevated the design of the standard towel by rounding the corners and adding a sleek piped edge. We have also included a discreet hook to help with faster drying.

• What size body towel should I buy—the bath towel or the oversized bath sheet?

  It depends on your size and preference! If traditional bath towels have always felt a bit snug or short on you, get the bath sheet. Do you like to snuggle up in your towel like a blanket post shower? Get the bath sheet.

• Exactly what size are the towels?

  Washcloth is 13x13 inches, hand towel is 19x30 inches, bath towel is 29x58 inches, and bath sheet is 39x70 inches.

• What weight or GSM are the towels?

  Bath Towels and Bath Sheets are 650 GSM. Hand Towels, Washcloths, and Makeup Towels are 500 GSM.

• How many towels should I order for my bathroom?

  We recommend dipping your toe in the water with our starter pack, which is perfect for 1 adult. Our starter pack includes 4 bath towels and 2 hand towels at a 15% discount to regular pricing. Sharing a bathroom with someone else? We recommend 2 starter packs!

Robes & Wears

• What are your robes made of?

  Our signature robes are made of 100% long-staple cotton. Our french terry robes are made of 80% cotton and 20% polyester. Keep in mind, terry loops can be easily snagged on things like hair brushes, jewelry, and sharp objects - so steer clear of those items while enjoying your robe! Should you notice a snag, just give it a quick snip.

  
  

  All of our Robes are OEKO-TEX® certified. OEKO-TEX® is the international 3rd party certification devoted to testing and approving textiles for dangerous chemicals. They’ve gone above and beyond the legal requirements to ensure that textiles earning their label are at the forefront of safety, which means we’ve put our products through extensive testing to ensure that the cotton has not been unnecessarily treated with harmful chemicals like pesticides and lead.

• What’s the difference between the Signature Robe and the French Terry Robe?

  Signature Robe

  - Absorbent, thick, and a hefty weight (420 gsm)

  - Made of 100% long-staple cotton terry (the same material as our towels!)

  - Straight piped edge

  - Longer terry loops, so more prone to snagging on sharp objects - washing helps this, and loose threads can easily be snipped

   

  French Terry Robe

  - Smooth and lightweight (240 gsm)

  - Made of mostly cotton and some polyester, making them more stretchy and flowy

  - Scalloped piped edge

  - Shorter terry loops, so not as susceptible to snagging

   

  Both have the same key Weezie robe features: an attached tie, buttoned sleeves, pockets, and a hanging loop. Both can also be embroidered! If you're looking for a thick and fluffy robe to dry off with post-bath or shower, we recommend the Signature Robe. If you're looking for something a bit lighter that's easy to throw on as you wake up or wind down, we recommend the French Terry Robe.

• What size robe should I order?

  Info for each of our robes' sizes can be found by clicking “Size Guide” on the product pages! We love to give size advice - just email [email protected] if you’re on the fence.

• How do your robes fit?

  Our robes were designed to fit true to size, and you can find the respective size guides for your height and weight on the product pages. For our Signature Robe, we cut the proportions thoughtfully for a cozy, roomier fit, so you feel wrapped up but not weighed down. Our French Terry Robes are stretchy so they have a flowy, drapey effect when wearing. Keep in mind, our robes are expected to shrink up to 5% after the first few washes.

  
  

  (PS: we're always happy to help if you have sizing questions, so don't hesitate to reach out to [email protected]!)

• Are your robes unisex?

  We’ve thoughtfully designed our men’s and women’s robes to have distinct differences. Our women’s robes have a more tailored fit with sleeves that button, pockets, and an attached belt. Our men’s robes have a roomier fit, with sleeves that you can wear rolled or unrolled (without a button), pockets, and a lower - but still attached! - belt.

  If you’re unsure, feel free to try and see for yourself! If you order a non-customized robe, you can return it if the fit isn’t right.

• Tell me about the Hair Towel!

  Composed of absorbent microfiber, the Hair Towel helps reduce the time it takes to dry your hair, while also protecting it from damage caused by excess heat. Please note: drying time depends on hair type.

  
  

  How do you wear the Hair Towel?

  
  

  1. Flip head/hair over

  2. Place the end with the button at the back of your neck

  3. Twist your hair into the towel until it feels secure

  4. Secure the elastic loop around the button

  5. Voila! Leave on for your desired amount of time (varies depending on hair type!)

• Tell me about the Spa Headband!

  Our spa headbands are crafted from gentle microfiber and feature adjustable Velcro (making them one size fits all!) for the perfect fit for your crown (and we do hope you’ll wear it like one)! Designed at the optimal width: wide enough to keep your hair out of your face mask, but not too bulky either, the Spa Headband elevates your wake up and wind down routines yet another notch.

Beach Towels & Pool Lounge Covers

• Are your beach towels and pool lounge covers made from the same material as your bath towels?

  Our beach towels are still made from 100% long staple cotton, but the terry is cut closer than you would find on a bath towel. They are oversized, but still lightweight so you don't pick up any extra sand!

• What weight or GSM are the Beach Towels?

  Beach towels are 540 GSM.

Kids & Baby

• What are Kids & Baby items made of?

  All of our Kids & Baby items are made from 100% organic long-staple cotton and made in Portugal. They are hypoallergenic, low linting and OEKO-TEX® certified (this means free of harmful chemicals!).

• What are the sizes, dimensions, and weight for each Kids & Baby item?

  - Baby Hooded Towel: 30x30 inches, 500gsm

  - Kids Hooded Towel: 27x54 inches, 500gsm

  - Baby Washcloth: 10x10 inches, 380gsm

  - Bib: 10.5x12 inches with a neck circumference of 3.5 inches, 380gsm

  - Lil Robe: size guide & product measurements available on the product page, 380gsm 

  - Kids’ Cover Up: size guide & product measurements available on the product page, 420gsm

  
  

  Please note: these 100% terry items are not pre-shrunk so up to 5% shrinkage is expected after the first few washes.

• Are the Kids & Baby products the same materials as your other Weezie products?

  Our Kids & Baby items are made from a super soft, 100% organic cotton terry. They are produced at the same Portuguese factory as our other bath products with the same Weezie eye for quality and design!

• What’s the difference between a kids’ towel and baby towel?

  Size and shape! Our kids’ towel is a 27x54 rectangle, and our baby towel is a 30x30 square style. The baby towel’s hood is in the corner, while the kids’ towel hood is in the center of the horizontal edge.

• Can I register for baby items at Weezie?

  Yes, through our Registry link!

• What are my embroidery options for Kids & Baby?

  All embroidery styles and thread colors are available for the Kids & Baby line. Please note, there’s a 10 character limit for embroidery on all items. We can’t make exceptions due to the very limited space for embroidery, and we’d hate for any personalization to get swallowed by the terry!

Product Care

• How often should I wash my Weezie products?

  We recommend washing your bath towels every 3–5 uses. Robes can go much longer, depending on your usage so we trust your judgement here : ) . Regardless, it's always smart to wash your new Weezie upon arrival!

• How should I wash my Weezie products?

  We recommend washing your Weezie products together in cold water and tumble drying them on low. This is the most important thing when caring for your Weezie. It is also super important to wash your Weezie alone, without other clothes or items in the wash. Terry is prone to snagging and this will help ensure your products last longer. 

  
  

  Never use fabric softeners, as that will change the absorption properties of the towels. That’s okay because Weezie towels get softer and fluffier with every wash! Last but not least, always avoid using bleach.

  
  

  For Spa Headbands - be sure to wash open (we've found that washing it closed could damage the microfiber, and we want your Weezie to stay in tiptop shape!) on cold with like colors, tumble dry low. If you want to be extra safe, wash it in a delicates bag.

  
  

  
  

• Oops! I used fabric softener. Now what?

  Mistakes happen. If you do use fabric softener, add a 1/2 cup of white vinegar to your next wash cycle to soften your towels.

• How should I hang my towels?

  We are so glad you asked! Use the hook for hanging while your towel is in use. This will give the towel the most air circulation while still keeping your bathroom tidy. We like to reserve the display rack for fresh towels only.

• Help! My towels smell like mildew.

  Ugh. There is nothing worse than a musty smelling towel. Check out our blog post on this topic!

• Do your products shrink?

  Our products are not pre-shrunk and may shrink up to 5% upon washing.

• My towel or robe is snagged! And now there is a long thread hanging off.

  Not to worry! A certain amount of pulling is expected with all super plush terry products. Give that thread a little snip snip and the terry is as good as new! You’ll never know it was there.

• When should I replace my towels?

  The telltale sign a towel needs to be replaced is that musty smell or when it has lost its fluffy, absorbent qualities. If taken care of properly, high quality towels should last up to 2 years depending on usage and proper care.

• Are your products benzoyl peroxide safe?

  Unfortunately benzoyl peroxide will cause discoloration on our colored products or any products with color piped edges or monograms. If your skincare routine includes products with this ingredient, we recommend sticking to our white piped towels!

Embroidery

• Which embroidery should I choose?

  You do you! We created Weezie because we want everyone to be able to design a towel that reflects their own personal style.

• Where is the embroidery placed on towel and bath products?

  - Washcloth - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Jones, Mercer), the center of the design is 3.25 inches from the bottom of the washcloth. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 2.25 inches from the bottom of the washcloth.

  
  

  - Hand Towel - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Jones, Mercer), the center of the design is 4.75 inches from the bottom of the hand towel. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 3.25 inches from the bottom of the hand towel.

  
  

  - Bath Towel - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Jones, Mercer), the center of the design is 6.5 inches from the bottom of the bath towel. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 4.25 inches from the bottom of the bath towel.

  
  

  - Bath Sheet - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Jones, Mercer), the center of the design is 8 inches from the bottom of the bath sheet. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 5.25 inches from the bottom of the bath sheet.  

  
  

  - Beach Towel - For all fonts, the embroidery is placed in the bottom left corner of the beach towel. We place the font according to the baseline of the font, which is 3.5 inches from the bottom and 2.5 inches from the left.

  
  

  - Bath Mat - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Jones, Mercer), the center of the design is 4.75 inches from the bottom center of the bath mat. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 3.75 inches from the bottom center of the bath mat.

  
  

  - Shower Curtain - For all fonts, the embroidery is placed in the upper-middle center of the Shower Curtain. For the standard size, embroidery is placed 28 inches from the top. For the long size, embroidery is placed 36 inches from the top.

  
  

  - Pool Lounge Cover - For all fonts, the embroidery is placed in the upper-middle center of the cover. The font is placed 10 inches from the top of the cover. 

• How big is the embroidery on each towel?

  - Washcloth - 2.5 inches on a 13 x 13 inch towel

  - Hand towel - 3.5 inches on a 20 x 30 inch towel

  - Bath towel - 5 inches on a 30 x 58 inch towel

  - Bath sheet - 6 inches on a 40 x 70 inch towel

• What if my embroidery doesn’t fit? Can I add extra characters?

  The text box on our website allows the max amount of characters (including spaces) we can accommodate on each product. If your text does not fit in that box, we unfortunately are unable to embroider it. When the text gets too long, we compromise the quality of the embroidery and run the risk of it getting swallowed by the fluffy terry - and we wouldn't want that! 

• Where is embroidery placed on each robe?

  Embroidery is placed on the left breast of the robe.

Applique

• Can I choose my thread color?

  We currently have set color combinations, but stay tuned—we have lots more to come!

• How do I care for my applique?

  Care for your applique the same way you care for the rest of your Weezie. We recommend washing your bath towels every 3–5 uses. Robes can go much longer, depending on your usage, so we trust your judgment here :). Regardless, it's always smart to wash your new Weezie upon arrival! If you need to iron the applique, use a low setting to keep your Weezie looking its best.

• What's the difference between embroidery and applique?

  Embroidery uses thread to stitch directly onto the fabric (in this case, terry!), while applique involves cutting an additional piece of fabric with laser-cut precision and placing it directly on top of the terry. It's then secured with stitches around the perimeter, adding an extra level of design and dimension to your Weezie.

• Which products can I get applique on?

  Click here to see all applicable products! 
  Unfortunately we aren't able to split Applique within a bundle. The discounted price reflects the efficiencies offered to us by having identical Applique across each towel. If you'd like to order different Applique styles or only certain towels customized within the set, your best bet is to order a la carte!

Gifting

• I want to buy Weezie as a gift. What should I buy?

  Checkout our gifting page for all the gift inspo! If you’re shopping for someone or something specific, reach out to us at [email protected] and we chat it out. Still not sure what to get them? Let them play designer by purchasing a gift card!

• What if the person I am gifting to doesn’t like my gift?

  Oh no! We hate to hear that. If the products were customized or used, unfortunately we cannot accept the return. If the order is non-customized and hasn’t been used, we will gladly accept the return. Visit our returns page or email us at [email protected] with details and we will process your request.

• Do you have gift cards?

  Yes! We offer gift cards starting at $50. You can choose between an electronic gift card or a physical gift card. 

• How can I redeem a gift card?

  If you received an electronic gift card, just click the REDEEM GIFT CARD link in the email. Create a new account or log in and enter the code from your email. If you received a physical gift card, enter the info on your card at checkout!

• I would like to place a large order (like for weddings or corporate gifts). How can I do this?

  We’d love to help you with your order! Contact us at [email protected] and we’ll get back to you right away.

• Do you offer gift wrapping or gift notes?

  Yes! You have the option to add gift wrap for $10 at checkout - no matter the order size! Weezie wrapping includes our signature dustbag(s) and tissue paper for the perfect presentation. Pay for gift wrap once for $10 and the entire order will be wrapped, no matter how many gift bags it takes. And you can always add a gift message for free at our checkout screen!

Interior Design Program

• Do you offer a discount to interior designers?

  Yes! We want to make it easier for our interior designer friends to recommend Weezie to their clients, so we’re offering a discount off all orders upon acceptance into our Interior Designer Program. For more information, click here!

• How do I join the Weezie Interior Design Program?

  Thanks so much for your interest! Please use the sign-up form here to apply for our Interior Design Program.  A member of our team will be in touch with next steps soon!

Registry

• How do I set up a Weezie Registry?

  Visit our Registry page and select “Create a New Registry”. If you do not yet have a Weezie account, you will be prompted to create one. If your shipping address will change after your event date, indicate the new address in the “after event” fields.  Designate a password if you’d like to keep your Registry password-protected (optional). Save your Registry by selecting “Create My Registry”. You're good to go!

• How do I add gifts to my Weezie Registry?

  Log-in to your account, and select “Manage Existing Registry” on the Registry page. Click the Registry name you wish to update, and select “Click here to begin browsing to add products to this registry”.  Add item(s) and customization selection(s) by navigating to each product page and clicking the “Add to Registry” button. Products will be added to your Registry. Happy shopping!

• Am I able to edit my account details (e.g. shipping address) after creating my Registry?

  Of course! Simply select “Edit Registry Details” on your Registry page to edit.  

• Will I be alerted when someone makes a purchase off of my Weezie Registry?

  Yes! You will receive an email notification upon purchase of a Registry gift. Please reach out with any questions about a gift you have received.

• I would like to return a gift I received off of my Registry. Is this possible?

  You can start a gift exchange on our returns page here. Be sure to reference our returns policy, as some exclusions may apply.

• Will my Weezie Registry gift be wrapped?

  If you’d like for us to wrap your Weezie gift, please add Gift Wrap at checkout for $10. Please note that pricing is always excluded from packing slips.

• How do I ensure my gift is shipped to the correct address?

  We store a registrant's shipping address, but do not share it publicly for security reasons. Rest assured, if you purchase directly through a registry on Weezie's website, it will be shipped to the address designated by the registrant.

• Can I add Weezie to another Registry website?

  We strongly encourage using the Weezie Registry to ensure the best possible experience for you and your gifters. Registering directly through Weezie is the best way to capture all of your customization details - we save your selections for you and automatically populate them in your gifter’s cart! With external registries, you run the risk of losing your embroidery selections and we are unable to help track down orders or rectify embroidery mistakes in these cases.

Sales & Promotions

• Do you have any upcoming sales?

  Our only annual sitewide sale is in October to celebrate our birthday. We offer other sales and promotions here and there, and the best way to be in the know is to subscribe to our newsletter and follow our Instagram!

• When will I receive my $30 credit if I selected the “No Rush” shipping option at checkout?

  Keep an eye on your inbox! Your credit will arrive as a discount code via email after the sale has ended. If you haven’t received the credit, and you’ve checked your junk folder, please email [email protected] so we can make sure you’re all set!

• Do you have a welcome offer for first-time purchases?

  Yes we do! You can sign up for our email newsletter to receive something special in your inbox :)

• I placed my order right before a sale. Can you apply the discount to my purchase?

  We’re unable to accommodate discounted sale pricing to orders placed outside of our promotion period. We appreciate your understanding!

  
  

  
  

• Can I return items I purchased during a sale?

  Our return policy for sales is subject to change depending on the offer. Be sure to reference our returns page to stay up to date on any changes or exceptions to our policy. Discounted items purchased during our Birthday Sale can be returned for store credit or exchange only within 30 days.

  
  

  
  

Weezie's Holiday Event

• What is Weezie’s Holiday Event?

  Our Holiday event is our Black Friday Cyber Monday Sale - it starts November 19th and ends December 2nd. The sale is sitewide, and the more you buy, the more you save. This includes all products, embroidery costs, and pre-discounted bundles. Gift cards are excluded from the promotion.

• What is the discount code for the Holiday Event?

  Buy More, Save More! Up to 30% off sitewide.

  
  

  20% off orders $100+

  25% off orders $300+

  30% off orders $600+

  
  

  No code necessary! Discount will automatically apply at checkout!

  
  

• Can other promo codes be used during the Holiday Event?

  We aren’t able to accept multiple offers on one order (this includes your Loyalty Rewards!), so we’d suggest taking advantage of our holiday sale while it lasts. You can save any other discount code you have for your next order!

• Can the sale price be honored on my previous order?

  We’re unable to accommodate discounted sale pricing to orders placed outside of our promotion period. We appreciate your understanding!

• Can I shop the Holiday Event in-store?

  Yes! You can shop the sale online and at our flagship at 56 East Andrews Drive in Atlanta, GA. Our holiday store hours are Monday - Saturday, 10 AM - 5 PM.

• Can I return or exchange items bought during the Holiday Sale?

  Yes! As long as your item is non-customized, unused, and hasn't been laundered, you can submit a return through the end of January for a refund or exchange. You can start a return here: https://weezietowels.loopreturns.com/#/. You'll just need the order number and either the email address, phone number, or shipping zip code to get started.

  
  

  Please note: We are unable to offer free returns at this time, so a flat rate of $10 will be deducted from your refund for the return. Other restrictions may apply for special promotions.

• Can I use my loyalty points during the sale?

  You are unable to use loyalty points in tandem with a discount code. We'd suggest taking advantage of our holiday sale while it lasts. We're so sorry for any inconvenience this might cause! Even though you aren't able to use your loyalty points in tandem with a discount code, you will still earn points on your order(s) that you can use towards future purchases with Weezie.

Loyalty and Referral Program

• What is the Weezie Loyalty Program?

  The Weezie Loyalty Program is a rewards program that grants you access to exclusive benefits and rewards the more you shop. You earn points for every dollar spent, and you can convert those points into discounts. We also offer points in other ways like following us on social media, leaving product reviews, sharing your photos, etc! See all ways to earn points on our Loyalty & Referral page here.

  
  

  You’ll receive benefits like free shipping, an annual birthday gift, and more based on your membership tier which is determined by your total annual spend. All you have to do is shop Weezie, #enjoythestay, and the program will do the work for you!

• How do I join the Weezie Loyalty Program?

  You’ll automatically be enrolled in the Weezie Loyalty Program after your first purchase. To access your rewards and view your tier benefits, you need to sign in to your account on our Loyalty & Referral page here. If you don’t have an account, sign up with the email you used to make your purchase here.

• How do I receive the benefits & rewards?

  To receive discounts for points: Login to your account here before you checkout. Once you get to the checkout screen, there will be a drop down with your available discounts based on your point balance. The options are:

  • $10 discount for 200 points
  • $15 discount for 300 points
  • $20 discount for 400 points

  
  

  You can only use one discount per order. Once you select the discount you want to use, it will automatically apply to your order. You must be logged in to your account to use your points.

  
  

  To receive benefits from your membership tier: You’ll automatically receive benefits for your tier like free shipping, your birthday gift, etc. Just make sure you’re logged in when checking out!

• How do I know how many points I have? Do points expire?

  Points are based off a rolling year, which is a 12-month period starting each time you earn a point. Your points will expire 1 year from the date earned. To see how many points you have, sign up or login to your account on our Loyalty & Referral page here.

• How do I know what membership tier I’m in? Does my tier status expire?

  The membership tiers are based on your total lifetime spend. Once you reach a certain tier, you will always remain in that tier. Your tier is not affected when you convert points into discounts. To see your current tier status, sign up or login to your account here. 

• Can I earn points on past purchases?

  With the launch of our loyalty points program 2023, all purchases made in 2023 will qualify you for points. Purchases made prior to 2023 will not be counted toward your points total.

• How long does it take for points to be added to my account?

  Once the order is paid, your points should be added to your account immediately. Sometimes there can be a slight delay, but you should always receive them within 1 hour of your purchase. If you’re having issues, please reach out to us at [email protected].

• How do I refer a friend and receive $20 off for it?

  Scroll to the bottom of the Loyalty & Referral page here. Under “Refer a Friend,” you’ll see a place to enter your email. Once you do, you can share the referral code with others by entering their emails, copying your unique referral link to send, or sharing the link directly on social media. 

  
  

  If someone uses the code you sent them, they’ll receive $20 off a purchase of $150 or more. Once they redeem their code, you’ll receive an email letting you know that 400 points have been added to your points total. You can then redeem those points for $20 off your order using the drop down at checkout (be sure you’re logged in to see this!). There is no minimum required for you to use these points toward an order.

• How do I know when someone has used my referral link?

  You’ll receive an email letting you know that your referral has been used and 400 points have been added to your account. Be sure to check your spam or junk folders if you aren’t seeing this email!

• I referred a friend and they used their code but I’m not seeing the points.

  If your friend used the code or link you sent them, you’ll receive an email letting you know that 400 points have been added to your account (this is equivalent to a $20 discount). Once you get to checkout, you can use the drop down to add the points to your order and receive your discount! If you aren’t seeing your points or having any issues, double check that they used the correct code or referral link. If you’re still having issues, you can reach out to us at [email protected] - we’ll get you taken care of!

Other

• Where can I shop for Weezie in store?

  Our flagship store is located at 56 East Andrews Drive in Atlanta, GA! Visit us in person or check out this page for more info about our store!

• Do you sell through retailers?

  We do not currently sell through retailers.

• Whom do I email for press inquiries?

  Please email [email protected].