FAQ

Orders

• What methods of payment do you accept?

  We accept all major credit cards including Visa, MasterCard, American Express and Discover. You can also pay using ShopPay, PayPal, or Weezie gift cards. Please note, with the exception of gift cards, we can only accept one form of payment per order.

• How can I cancel or update my order?

  Unfortunately orders cannot be changed after they are placed. However, please email us at holler@weezietowels.com as soon as possible if you would like to cancel your order. We will do our best to catch it before it is in production!

• How can I check my order status?

  You can view order status on your Account page, which will be updated as soon as you are charged and again once your order ships. You can also email holler@weezietowels.com!

• My order status says “Unfulfilled” when I log into my account. What does that mean?

  “Unfulfilled” means we’ve received your order and we’re hard at work, but it hasn’t shipped from our warehouse yet! Once your order is complete and on its way to you, that status will change to read “Fulfilled” (and you’ll also have a shipping confirmation with tracking info in your inbox).

Shipping

• I'm having problems with the carrier tracking info.

  Sorry about that! Sometimes, the carrier takes a few business days to register your shipment status.
  
  To best help you, please wait 48 hours before reaching out if your package is marked "delivered" but you haven't received it yet. Sometimes, the carriers will prematurely update the status! If your tracking number isn’t working, please reach out to us at holler@weezietowels.com and we will get to the bottom of it.

• Where do you ship?

  We ship to all 50 states in the US and Puerto Rico.

• What are the shipping options?

  All available shipping options will appear at checkout. Typically, we offer Standard (FREE if you spend $200!), Expedited, and Rush. Note: Rush is only available for non-embroidery orders and these options may change during high volume order times, so be sure to review details at checkout. Please remember that custom embroidered orders take additional time to process before shipping. In addition, shipping to a P.O. Box or APO/FPO/DPO address may cause delays.

• What carriers do you use?

  We generally ship via UPS, Fedex, or USPS. If you are unable to receive one of these carriers, please let us know ASAP by emailing holler@weezietowels.com.

• Do you offer free shipping?

  We offer free shipping on all orders over $200!

• How do I know when my order has shipped?

  As soon as your order ships you’ll receive a shipment notification email with a tracking number.  We may split your order into several boxes or bags, depending on the order size.

• How can I edit my shipping address?

  If your order is shipping to an incorrect address, please email holler@weezietowels.com as soon as possible.

Returns

• What’s your return policy?

  Weezie accepts returns for non-customized items that haven’t been used or laundered. Unfortunately, we cannot accept returns on used items, final sale items, or customized purchases. Any items purchased during our annual Birthday Sale can only be returned for store credit. Other restrictions may apply for special promotions, so always check your packing slip!

  
  

  Generally, all eligible returns must be processed within 30 days of receiving the order. We may designate a longer return window for high volume times like the holiday season (again, check your packing slip!).

  
  

  Please visit our returns page here to initiate a return or exchange. You’ll need your order number and either your zip code, email, or phone number to get started. If you have any questions about your return or exchange, you can reach out to holler@weezietowels.com. 

• I received Weezie as a gift. How do I return/exchange it?

  We accept gift returns and exchanges for store credit as long as the product is non-customized, unused, and hasn’t been laundered. To start a gift exchange, click “Returning or exchanging a gift” on our returns portal here (don’t worry, the gift giver won’t be notified!). 

  
  

  From there, we’ll send you a prepaid return label so you can mail the product back to us.

  
  

  Once we receive the items for return, you’ll be sent store credit via e-gift card directly to your personal email. You can then apply this credit to a Weezie product of your choosing directly via our website! 

• I’d like to exchange my non-embroidered Weezie for something custom embroidered.

  We are unable to exchange non-embroidered product for embroidered product (even if it’s the same item!). What you’ll do instead is return the non-embroidered item(s) for a refund via store credit or your original payment method, and then place a new order for the item(s) with your desired custom embroidery directly through our website.

  
  

  You can start your return here. When you select your refund method, choose either ‘Original Payment Method’ or ‘Store Credit’ rather than ‘Exchange’. You’ll be sent a return label via email to use to ship your item(s) back to us. Once we receive them, you’ll be issued a refund and you can place your new order with customization from there!

• Can I return a gift card?

  Unfortunately, gift cards are not refundable. Might we suggest re-gifting?

Product Information

Bath Towels

• What are your bath towels made out of?

  100% organic long-staple cotton—the good stuff!
  All of our bath towels are made by a third-generation, family owned & operated factory in Portugal.

• What certifications do your products have?

  100% of our bath products are OEKO-TEX® certified. OEKO-TEX® is the international 3rd party certification devoted to testing and approving textiles for dangerous chemicals. They’ve gone above and beyond the legal requirements to ensure that textiles earning their label are at the forefront of safety, which means we’ve put our products through extensive testing to ensure that the cotton has not been unnecessarily treated with harmful chemicals like pesticides and lead.

• Are your towels hypoallergenic?

  Yes! Usually, soft towels shed fuzz. Our towels shed up to 4x less than traditional towels. Rest assured, purchasing Weezie towels will not leave you wheezing, even for those asthmatics out there 😉

• Why are these towels so much better than others? Hit me with the details.

  Weezie has spent years researching, testing and designing the perfect towel. First, we start with the best materials. Our towels are made from 100% long-staple cotton. Long-staple cotton is more durable and absorbent than regular cotton: length=strength and strength=a longer lasting towel. Second, our towels are woven using an innovative technology that spins the cotton fibers with air. By trapping air within each fiber we have increased the absorbency properties as well as the softness and fluffiness of the towel. Not to mention, they are hypoallergenic AND low linting.

  
  

  Last but not least, Weezie towels are easy on the eyes. We have elevated the design of the standard towel by rounding the corners and adding a sleek piped edge. We have also included a discreet hook to help with faster drying.

• What size body towel should I buy—the bath towel or the oversized bath sheet?

  It depends on your size and preference! If traditional bath towels have always felt a bit snug or short on you, get the bath sheet. Do you like to snuggle up in your towel like a blanket post shower? Get the bath sheet.

• Exactly what size are the towels?

  Washcloth is 13x13 inches, hand towel is 19x30 inches, bath towel is 29x58 inches, and bath sheet is 39x70 inches.

• What weight or GSM are the towels?

  Bath Towels and Bath Sheets are 650 GSM. Hand Towels, Washcloths, and Makeup Towels are 500 GSM.

• How many towels should I order for my bathroom?

  We recommend dipping your toe in the water with our starter pack, which is perfect for 1 adult. Our starter pack includes 4 bath towels and 2 hand towels a 15% discount to regular pricing. Live with someone? We recommend two starter packs.

Robes

• What are your robes made of?

  Our robes are made from super high quality 100% organic long staple cotton. They’re even softer than our bath towels, but slightly less absorbent and lighter weight (420gsm) so they won’t weigh you down!

  All of our Robes are OEKO-TEX® certified. OEKO-TEX® is the international 3rd party certification devoted to testing and approving textiles for dangerous chemicals. They’ve gone above and beyond the legal requirements to ensure that textiles earning their label are at the forefront of safety, which means we’ve put our products through extensive testing to ensure that the cotton has not been unnecessarily treated with harmful chemicals like pesticides and lead. 

  Keep in mind, terry loops can be easily snagged on things like hair brushes, jewelry, and sharp objects - so steer clear of those items while enjoying your robe! Should you notice a snag, just give it a quick snip.

• What size robe should I order?

  Info for each of our robes' sizes can be found on product pages! Plus, we love helping - so just email holler@weezietowels.com if you have questions.

• How do your robes fit?

  We cut the proportions thoughtfully for a cozy, lighter fit, so you feel wrapped up but not weighed down. Size charts for each of our robes are available on the respective product pages!

  (PS: we're always happy to help if you have sizing questions, so don't hesitate to reach out to holler@weezietowels.com!)

• Are your robes unisex?

  We’ve thoughtfully designed our men’s and women’s robes to have distinct differences. Our women’s robes have a more tailored fit with sleeves that button, pockets, and an attached belt. Our men’s robes have a roomier fit, with sleeves that you can wear rolled or unrolled (without a button), pockets, and a lower - but still attached! - belt.

  Feel free to try and see for yourself! Just be sure to order a non-customized robe if you’re unsure.

Beach Towels

• Are your beach towels made from the same material as your bath towels?

  Our beach towels are still made from 100% long staple cotton, but the terry is cut closer than you would find on a bath towel. They are oversized, but still lightweight so you don't pick up any extra sand!

Lil Weezie

• Hit me with the product details for the Lil Weezie items!

  All of our Lil Weezie items are made from 100% organic long-staple cotton and made in Portugal. They are hypoallergenic, low linting and OEKO-TEX® certified (this means free of harmful chemicals!). Please note, the products are not pre-shrunk and may shrink up to 5% upon washing.

  
  

  Dimensions and weight specifics:

  
  

  Baby hooded towel =  30” x 30" and 500gsm terry
  Kids hooded towel = 27” x 54" and 500gsm terry
  Baby Washcloth = 10” x 10" and 380gsm terry
  Bib = 10.5” x 12" with a neck circumference of 3.5" and 380gsm terry
  Lil Robe = 380gsm terry available in 3 sizes (1-2yr, 3-4yr, 5-6yr)

• Are the Lil Weezie products the same materials as your other Weezie products?

  Our Lil Weezie items are made from a super soft, 100% organic cotton terry. They are produced at the same Portuguese factory as our other bath products with the same Weezie eye for quality and design!

• What’s the difference between a kids’ towel and baby towel?

  Size and shape! Our kids’ towel is a 27x54 rectangle, and our baby towel is a 30x30 square style. The baby towel’s hood is in the corner, while the kids’ towel hood is in the center of the horizontal edge.

• Can I register for baby items at Weezie?

  Yes, through our Registry link!

• Is there a size guide for the Lil Robe?

  We recommend going by the following measurements:
  -1-2yr: length: 23.2”/ chest: 13.4”/ (unrolled) sleeve: 10.6”
  -3-4yr: length: 25.6”/ chest: 14.2”/ (unrolled) sleeve: 13.4”
  -5-6yr: length: 28.0”/ chest: 15”/ (unrolled) sleeve: 15.4”

• What are my embroidery options for Lil Weezie?

  All embroidery styles and thread colors are available for the Lil Weezie line. Please note, there’s a 10 character limit for embroidery on all items. We can’t make exceptions due to the very limited space for embroidery, and we’d hate for any personalization to get swallowed by the terry!

Product Care

• How often should I wash my Weezie products?

  We recommend washing your bath towels every 3–5 uses. Robes can go much longer, depending on your usage so we trust your judgement here : ) . Regardless, it's always smart to wash your new Weezie upon arrival!

• How should I wash my Weezie products?

  We recommend washing your Weezie products together in cold water and tumble drying them on low. This is the most important thing when caring for your Weezie. It is also super important to wash your Weezie alone, without other clothes or items in the wash. Terry is prone to snagging and this will help ensure your products last longer. Never use fabric softeners, as that will change the absorption properties of the towels. That’s okay because Weezie towels get softer and fluffier with every wash! Last but not least, always avoid using bleach.

• Oops! I used fabric softener. Now what?

  Mistakes happen. If you do use fabric softener, add a 1/2 cup of white vinegar to your next wash cycle to soften your towels.

• How should I hang my towels?

  We are so glad you asked! Use the hook for hanging while your towel is in use. This will give the towel the most air circulation while still keeping your bathroom tidy. We like to reserve the display rack for fresh towels only.

• Help! My towels smell like mildew.

  Ugh. There is nothing worse than a musty smelling towel. We hate to be the bearer of bad news, but that means its time for some new towels. Luckily, Weezie towels are quick drying and are hard to mildew if taken care of properly!

• Do your products shrink?

  Our products are not pre-shrunk and may shrink up to 5% upon washing.

• My towel or robe is snagged! And now there is a long thread hanging off.

  Not to worry! A certain amount of pulling is expected with all super plush terry products. Give that thread a little snip snip and the terry is as good as new! You’ll never know it was there.

• When should I replace my towels?

  The telltale sign a towel needs to be replaced is that musty smell or when it has lost its fluffy, absorbent qualities. If taken care of properly, high quality towels should last up to 2 years depending on usage and proper care.

• Are your products benzoyl peroxide safe?

  Unfortunately benzoyl peroxide will cause discoloration on our colored products or any products with color piped edges or monograms. If your skincare routine includes products with this ingredient, we recommend sticking to our white piped towels!

Embroidery

• Which embroidery should I choose?

  You do you! We created Weezie because we want everyone to be able to design a towel that reflects their own personal style.

• Where is the embroidery placed on each towel?

  - Washcloth - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Mercer), the center of the design is 3.25 inches from the bottom of the washcloth. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 2.25 inches from the bottom of the washcloth.

  
  

  - Hand Towel - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Mercer), the center of the design is 4.75 inches from the bottom of the hand towel. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 3.25 inches from the bottom of the hand towel.

  
  

  - Bath Towel - For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Mercer), the center of the design is 6.5 inches from the bottom of the bath towel. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 4.25 inches from the bottom of the bath towel.

  
  

  - Bath Sheet- For all traditional monogram fonts (Crosby, Hudson, Perry, Prince, Ardsley, Mercer), the center of the design is 8 inches from the bottom of the bath sheet. We place the text fonts (River, Waverly, Sullivan and Tybee) according to the baseline of the font, which is 5.25 inches from the bottom of the bath sheet.  

  
  

  - Beach Towel - For all fonts, the embroidery is placed in the bottom left corner of the beach towel.

• How big is the embroidery on each towel?

  - Washcloth - 2.5 inches on a 13 x 13 inch towel

  - Hand towel - 3.5 inches on a 20 x 30 inch towel

  - Bath towel - 5 inches on a 30 x 58 inch towel

  - Bath sheet - 6 inches on a 40 x 70 inch towel

• Where is embroidery placed on each robe?

  Embroidery is placed on the left breast of the robe.

Gifting

• I want to buy Weezie as a gift. What should I buy?

  Whether for a holiday, wedding, graduation, or birthday, Weezie makes a great gift! We recommend the Weezie starter pack of 4 bath towels and 2 hand towels. Not looking to spend that much? We recommend two bath towels or two hand towels, or a comfy robe. Still not sure what to get them? Let them play designer by purchasing a gift card!

• What if the person I am gifting to doesn’t like my gift?

  Oh no! We hate to hear that. If the products were customized or used, unfortunately we cannot accept the return. If the order is non-customized and hasn’t been used, we will gladly accept the return. Visit our returns page or email us at holler@weezietowels.com with details and we will process your request.

• Do you have gift cards?

  Yes! We offer gift cards starting at $50. You can choose between an electronic gift card or a physical gift card. Electronic gift cards will be automatically emailed to the purchaser, and the purchaser will forward to the recipient. Physical gift cards will be mailed directly to the recipient.

• How can I redeem a gift card?

  If you received an electronic gift card, just click the REDEEM GIFT CARD link in the email. Create a new account or log in and enter the code from your email. If you received a physical gift card, enter the info on your card at checkout!

• I would like to place a large order (like for weddings or corporate gifts). How can I do this?

  We’d love to help you with your order! Contact us at holler@weezietowels.com and we’ll get back to you right away.

• Do you offer gift wrapping or gift notes?

  Yes! You have the option to add gift wrap for $10 at checkout - no matter the order size! Weezie wrapping includes our signature dustbag(s) and tissue paper for the perfect presentation. Pay for gift wrap once for $10 and the entire order will be wrapped, no matter how many gift bags it takes. And you can always add a gift message for free at our checkout screen!

Interior Design Program

• Do you offer a discount to interior designers?

  Yes! We want to make it easier for our interior designer friends to recommend Weezie to their clients, so we’re offering a discount off all orders upon acceptance into our Interior Designer Program. For more information, click here!

• How do I join the Weezie Interior Design Program?

  Thanks so much for your interest! Please use the sign-up form here to apply for our Interior Design Program.  A member of our team will be in touch with next steps soon!

Registry

• How do I set up a Weezie Registry?

  Visit our Registry page and select “Create a New Registry”. If you do not yet have a Weezie account, you will be prompted to create one. If your shipping address will change after your event date, indicate the new address in the “after event” fields.  Designate a password if you’d like to keep your Registry password-protected (optional). Save your Registry by selecting “Create My Registry”. You're good to go!

• How do I add gifts to my Weezie Registry?

  Log-in to your account, and select “Manage Existing Registry” on the Registry page. Click the Registry name you wish to update, and select “Click here to begin browsing to add products to this registry”.  Add item(s) and customization selection(s) by navigating to each product page and clicking the “Add to Registry” button. Products will be added to your Registry. Happy shopping!

• Am I able to edit my account details (e.g. shipping address) after creating my Registry?

  Of course! Simply select “Edit Registry Details” on your Registry page to edit.  

• Will I be alerted when someone makes a purchase off of my Weezie Registry?

  Yes! You will receive an email notification upon purchase of a Registry gift. Please reach out with any questions about a gift you have received.

• I would like to return a gift I received off of my Registry. Is this possible?

  Please refer to our Returns policy for more details.

• Will my Weezie Registry gift be wrapped?

  If you’d like for us to wrap your Weezie gift, please add Gift Wrap at checkout for $10. Please note that pricing is always excluded from packing slips.

• Oh no! My Registry cart pre-populated with what appears to be an incorrect shipping address. How do I track down the recipient’s address?

  No need to spoil the surprise by asking the gift recipient! Shoot us an email at holler@weezietowels.com - we’re here to help.

• Can I add Weezie to another Registry website?

  We strongly encourage using the Weezie Registry to ensure the best possible experience for you and your gifters! Registering directly through Weezie is the best way to capture all of your customization details for your guests - we save your selections for you and automatically populate them in your gifter’s cart! With external registries, you may be unable to record your embroidery selections.

Other

• Do you have a storefront?

  Not yet! But stay tuned - we hope to in the future.

• Do you sell through retailers?

  We do not currently sell through retailers.

• Whom do I email for press inquiries?

  Please email press@weezietowels.com.